My remote isn’t working. What could be the cause?

The first thing to check would be the battery in the remote. The typical life of a remote battery is 3–5 years. If that doesn’t fix the issue, check your wall station (if your operator has one—some have a simple doorbell style so this wouldn’t apply). If you have a wall station, look for the word “Lock.” Try pressing the Lock button for 20 seconds then release. Now try using the remote. If that doesn’t work, press the Lock button again for 20 seconds to change back to the original settings. One more thing you can try is re-programming your remote. If you have a Chamberlain, Liftmaster, or a Craftsman opener, the steps to program your remote are listed below. Other manufacturers may require different steps to programming.

Programming Your Garage Door Remote

  1. Find the “Learn” button on your operator. This could be located on the back side or under one of the light covers on the operator’s head (the actual motor—not the wall station or remote). The “Learn” button will either be a small round yellow button or an approximately ½” x ½” square button that could be green, orange, or purple.
  2. Once you have located this button, simply press it (do not hold in—just press and release like you would a doorbell).
  3. After pressing the “Learn” button, press the button on the remote that you want to use to run the door. After you have done this, try pressing the remote button again. If the remote is programmed, the door should start to move.