Frequently Asked Questions
Click on the questions below to view the answer. Have a question thatâ€™s not answered here? Give us a call at 1-800-734-1401 and weâ€™ll be happy to help!
We recommend that businesses to have their doors tuned-up and lubricated twice a year (spring and fall) or more often depending on usage and climate.
The actual definition of R-Value is the capacity of an insulating material to resist heat flow. The higher the R-value, the greater the insulating power. R-Value can be important when choosing your garage door because if you are heating the garage area, you want to conserve as much heat as possible. A door with a higher R-value will be more efficient and allow you to more effectively heat that space. There are other factors that you can look at when looking for better efficiency also â€” door seals, weatherstripping and simply adjusting your door so it fits properly in the opening are a few.
A loud door can be a nuisance and cause concern especially if things have been quiet all along then all of a sudden become noisy. First, take a visual of the entire door system â€“ tracks, springs, cables, pulleys, etc. If you see anything broken or questionable it may be best to call us to service the door. (1-800-734-1401) Your garage door has many moving parts that can be dangerous to work with if you are not familiar with the systems. One broken part can cause the entire system to not work well or smoothly.
Several things could have happened, but the most common after hearing a loud bang would be a broken spring. Take a look at your springs to see if they are intact. If you have extension springs (they would run along the horizontal pieces of door track), make sure both springs are still there and are not broken. If you have safety cables, the spring may be dangling but held up by the cable. If you have a torsion spring (in the header above the door opening), look to see if there are any breaks in the coils. We donâ€™t recommend using your door with a broken spring to avoid injury and avoid more damage to the door system. Call us at 1-800-734-1401 to schedule a repair service or purchase the parts if you prefer to do it yourself.
Most likely you have a stripped gear in the operator. Usually if you look at the operator (usually sits in the center of the door opening about 8-10 feet back) there will be little white shavings inside the housing. You probably wonâ€™t even have to take the cover off to see these shavings. There is a nylon gear in most operators that strip over time or if the door is binding or not running smoothly. We stock several different types of gear kits in all of our locations and can service this for you PDQ! It is always best to look at the full functionality of the door and not just change out the gear kit. If the door is getting caught and the operator is straining to open the door, you will likely have another gear strip soon after changing it. We would be happy to look at your door and operator for you. Call us at 1-800-734-1401 to set up a service call.
The sky is the limit! Doors are available in several standard colors. Each manufacturer has their own set of standard colors available but several also offer custom colors. Your doors can also be painted, but it is best to check on the painting requirements on your door model prior to painting. Each manufacturer offers guidelines to painting on their product, so to avoid voiding the warranty on your door sections, always be sure to follow those guidelines. We have access to the guidelines for most manufacturers. Call us at 1-800-734-1401. We would be happy to get that information to you.
Yes. We have access to several door manufacturers from standard all the way to custom designs. With custom doors it is best to have one of our knowledgeable sales people work with you to find the best manufacturer for the door you are looking for. Call us at 1-800-734-1401 to get started on your project today!
There really is not a set standard for garage doors. Doors are available in sizes ranging from 5â€™-20â€™ wide and in a variety of heights. The most common door sizes are 8 x 7, 9 x 7, 9 x 8, 10 x 7, 10 x 8, 16 x 7 and 16 x 8. We stock a selection of doors in a few sizes, but have deliveries weekly if your door doesnâ€™t happen to be one of these sizes or designs we have in stock.
In most cases you can simply replace the damaged section. As long as the door sections are still being manufactured, we can get one or more panels instead of replacing the entire door saving you time and money! Call us today at 1-800-734-1401. We will walk you through identifying your door or set up a site check for you.
There are many factors that come into play when pricing a door from model to design, glass or no glass, spring type, size, etc. It is best to contact us so we can gather all of the necessary information to quote the door for you. We have an online quote request form or you can call us at 1-800-734-1401.
This could be caused by a few different things, but the most common is that there is something blocking the safety eyes. Safety eyes sit on the tracks (one on each side) and face each other. If there is something blocking the safety eyes, the door will not come down unless you press and hold the wall button (overriding the safety feature by using constant pressure to the wall station). First check to see if something is blocking the eyes or if they are dirty. In Maine it is common to find a shovel placed in the way or even snow covering the lens of the safety eye. If there is nothing in the way, check to see if both eyes are lit. If not, you may have a broken wire or lack of power to one of the eyes. Other less common reasons for your door to reverse or not come down using the remote may be a safety eye or logic board gone bad. We stock a few types of safety eyes and several logic boards. Call us to set up a service call at 1-800-734-1401 if you arenâ€™t able to resolve the issue using our helpful hints.
The first thing to check would be the battery in the remote. Typical life of a remote battery is 3-5 years. If that doesnâ€™t fix the issue, check your wall station (if your operator has one â€“ some have a simple doorbell style so this wouldnâ€™t apply). If you have a wall station, look for the word â€śLockâ€ť. Try pressing the lock button for 20 seconds then release. Now try using the remote. If that doesnâ€™t work, press the lock button again for 20 seconds to reset back to the original setting. One more thing you can try is re-programming your remote. If you have a Chamberlain or Liftmaster or Craftsman opener, the steps to program your remote are listed below. Other manufacturers may require different steps to programming.
Programming your remote â€” first find the â€śLearnâ€ť button on your operator. This could be located on the back side or under one of the light covers on the operator head (the actual motor â€” not the wall station or remote). The learn button will either be a small round yellow button or an approximately Â˝â€ť x Â˝â€ť square button that could be either green, orange or purple. Once you have located this button, simply press it (do not hold in â€” just press and release like you would a doorbell). After pressing the â€ślearnâ€ť button, press the button on the remote that you want to use to run the door. After you have done this, try pressing the remote button again. If the remote is programmed, the door should start to move.
First find the â€śLearnâ€ť button on your operator. This could be located on the back side or under one of the light covers on the operator head (the actual motor â€“ not the wall station or remote). The learn button will either be a small round yellow button or an approximately Â˝â€ť x Â˝â€ť square button that could be either green, orange or purple. Once you have located this button, simply press it (do not hold in â€“ just press and release like you would a doorbell). After pressing the â€ślearnâ€ť button, press the button on the remote that you want to use to run the door. After you have done this, try pressing the remote button again. If the remote is programmed, the door should start to move.